What is your Health ‘worth’ to you?
Naturopathic Medicine’s primary focus is not just dealing with current health concerns, but working towards Preventative health care is the ultimate goal. Just like the maintenance – time, energy, money – you place into your car to keep it running smoothly in order to prevent larger problems from taking place in the future, so too the maintenance for a healthy body, mind, and spirit are necessary as well. We invest in our material things such as education, homes, and technology – and equally it is vital to see our health as an investment as well, and not wait around until something goes wrong, to try and ‘fix’ the problem, because in all cases, ‘fixes’ are a fantasy, not reality.
Remember: You have one body and you are the Master of it – therefore, your 100% participation is required in making the changes and investments necessary towards correcting your current medical issues and preventing new issues from occurring.
PLEASE NOTE: Appointments with Naturopathic Physicians in British Columbia are not covered by MSP (medical services plan). They are generally covered under Extended Medical Plans, just like chiropractors, acupuncturists, and massage therapists. Check with your plan as the details vary widely among providers. It is your responsibility to ensure that you are familiar with your Insurance Provider Plan details. We provide courtesy 3rd party insurance billing in the office but there is no guarantee that your visit will be covered. So please check your plan information prior to your office visit. Paper copies of our General Fee schedule are always available in our office. In addition, a Fee Schedule and Office Policy Information is also included in your Initial Visit Welcome Packet when you come in for your first appointment.
How To Book An Appointment & Our Cancellation Policy
You can book an appointment in two ways:
- Call the clinic at 778 – 762 – 3099. We take and/or return calls for appointments during our office hours only. If you reach the office messaging system, leave your message and our reception will call you back as quickly as possible.
- Click the Appointments button (above in the menu) to take you to our Online booking portal. Follow the instructions on how to book an appointment online. Once you book, you will receive an email notification as well as reminder notices of your upcoming appointment. This feature is available 24/7.
As of February 02, 2020 all Online Booking New Patient appointments will require a Credit Card on file. Your cc will be kept securely on file, but you will not be charged for any appointment until services are rendered or you miss or cancel within our cancellation period.
To Cancel your appointment, please provide 24 hours notice, otherwise a fee will be charged. If you booked your appointment online, you can cancel your appointment directly through the portal as long as its greater than 24 hours. Or you can the phone the office to cancel as well. We do not accept email cancellations and cannot accept texts or other social media communication outlets.
If you miss an appointment completely, you will be charged the FULL (100%) appointment fee. Chronic last-minute cancellations or missed appointments may result in your online booking privileges being revoked.
New Patient Consultations and Followups with Dr. Gill
Dr. Gill welcomes New Patients on an ongoing basis. Please click the LINK below to download a digital copy of our Current Fee Schedule:
At the end of your first visit, Dr. Gill will let you know when to return for your Followup visit. You can book your Followup either by telephone, or through the online booking portal.
Telephone / Video Consultations
Your Initial and/or Followup visits can now be conducted via video call. This is now available for both new and existing patients within the Province of BC. Your appointment is booked in the same way as an in office session. Consultation fees for telephone followups remain the same. Your cc on file will be charged at the end of your consultation, so please ensure you have a current cc on file prior to your appointment. It is your responsibility to ensure that you check your email or spam folders in case your notifications for your upcoming video call lands there. Just like in-person sessions, late cancellations or no show fees apply for missed video sessions.
We do not conduct consultations via email due to stringent health privacy laws. If you have questions regarding your treatment plans or need any clarifications, please compile them and address them in a consultation – in person or through video conferencing.
Other Important Information: ~ All fees for appointments, pharmacy, and laboratory services are due at the time of service ~ Additional fees may be incurred for supplementation or lab testing – these will be discussed during the visit ~ Naturopathic consultations are GST exempt. ~ We accept payments in cash, cheque, MasterCard, Visa, American Express, or Interac. NSF cheques will incur a $35 fee ~ Outstanding accounts need to be finalized prior to booking subsequent appointments ~ You will receive a receipt after every visit.
Copyright 2021 Dr. Olena Gill, R.Ac., ND – Indigo Integrative Health Clnic