New Patients – You will NEED to complete Intake Forms prior to your 1st Appointment:
If you book your appointment online, you will be emailed all the Intake forms, often within 72 hours of your reservation (give or take). If by chance, you book in for a scheduled appointment thats less than 24 hours in advance, please ensure you come into the office 15 min. prior to fill out the necessary paperwork. Thank you.
On the day of your appointment, please bring in any copies of other tests ie. blood / lab tests if you have them. Lab work is a standard part of your visit, and necessary for us to best evaluate your health concerns, diagnosis and treatment. If you cannot get copies of labs in time, Dr. Olena will be requesting a Records Request Form at the time of your appointment. Thank you.
As a courtesy WE NOW OFFER 3rd Party Insurance Direct Billing. If you have an Extended Medical Health Plan – you may be partially or even totally reimbursed, according to their specific policies. We can direct bill over 10 different Health Insurance Providers, including Blue Cross and others included under Telus E-plans. If you have 3rd party Extended Health Insurance, please ensure that you mention to us at the beginning of your first visit and to see if you qualify for any percentage of billing and if your Insurer falls under our list of accepted billers.. You will always be provided with a digital (email) receipts after every visit for your personal records, and for proper future health insurance submission should you decide to submit on your own. Please note that should you only be eligible for partial billing or your health insurance provider puts your billing on hold, you will be responsible to pay the remaining amount owed up front at the time of your visit, and then submit any outstanding claims manually.